Shipping policy
We are committed to providing you with a seamless shopping experience. Below you’ll find details about our shipping policy to ensure clarity and transparency.
Standard Shipping
- Delivery Time: 5-7 business days
- Available for all U.S. states, including Alaska and Hawaii.
Expedited Shipping
- Delivery Time: 2-3 business days
- Additional fees apply.
International Shipping
- Delivery Time: 7-14 business days, depending on the destination and customs clearance.
- Shipping fees and delivery times vary by location. Customers are responsible for any customs duties, taxes, or import fees
Shipping Rates
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Occasionally, we may offer free shipping promotions, which will be highlighted on our website.
Order Processing Times
- Orders are typically processed and shipped within 1-2 business days of purchase.
- Orders placed on weekends or holidays will be processed the next business day.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your package directly through the carrier’s website.
Damaged or Missing Items
If your order arrives damaged or incomplete:
- Please contact us at customerservice@daystarproducts.com within 7 days of delivery.
- Provide your order number and photos of the damaged items (if applicable).
- We will work with you to resolve the issue promptly.
Shipping Restrictions
- We do not currently ship to P.O. Boxes or APO/FPO addresses.
- Certain products may have shipping restrictions due to size, weight, or regulatory constraints.